End User Services Supervisor
Core
Supervise daily operational activities and project outcomes for a team handling technical tasks and service requests within IT operations and maintenance.
Role type
Senior IC IT Operations Supervisor
Builds
IT operational stability and project delivery for home warranty services
Domain
Information Technology / Home Warranty Services
Deliverable
production ML models | product features | dashboards & analysis | infrastructure
Required skills
Team supervision, IT operations management, personnel management, project status reporting, performance review execution, hiring recommendations, cross-departmental communication, process compliance enforcement, goal setting, technical troubleshooting
Preferred skills
Emerging leadership skills, stakeholder management, strategic alignment
Technologies
IT operations tools, project management systems
Responsibilities
Supervise day-to-day operational activities of a technical team, assist with personnel management and wage/hour law compliance, advise IT management on project status and schedules, assign work to exempt and nonexempt employees, conduct performance reviews, make hiring recommendations, interact with department management for cooperation and information exchange, provide reports on function-wide metrics, update manager on regular status
Seniority
Senior, hands-on IC with supervisory duties
