Operations Manager - Trustee & Default Title Operations
Core
Overseeing day-to-day operational functions for trustee services, title insurance, and default loan processing to ensure efficiency, compliance, and customer service.
Role type
Operations Manager (Trustee & Default Title)
Builds
Operational workflows for foreclosure, trustee, and title insurance processes
Domain
Mortgage lending, foreclosure, and title insurance
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
Team leadership, process improvement, regulatory compliance, workflow monitoring, cross-functional collaboration, operational reporting, procedure documentation, issue escalation management
Preferred skills
Leadership in trustee companies, knowledge of REO title organizations, deep understanding of regulatory/investor compliance in default servicing
Technologies
Operational systems, reporting tools, Microsoft Office
Responsibilities
Manage daily operations for trustee services, title insurance, and default loan processing; Lead, coach, and develop a team of operations professionals; Monitor workflows, service levels, and operational performance metrics; Identify operational inefficiencies and implement process improvement initiatives; Ensure compliance with state and federal regulations and investor guidelines; Collaborate cross-functionally with legal, servicing, title, and compliance teams; Review operational reports, audits, and quality control findings; Assist in developing and documenting operational procedures and training materials; Support escalated customer, client, or vendor issues
Seniority
Mid-Senior, hands-on IC with management responsibilities