Franchise Operations Specialist
Core
Supports day-to-day administration and coordination of franchise operations across the Distribution business, overseeing end-to-end business processes for franchise operations matters and obligations.
Role type
Franchise Operations Specialist
Builds
Organized, efficient, and franchisee-friendly franchise processes
Domain
Financial services / Mortgage broking / Franchising
Deliverable
Dashboards & analysis
Required skills
Attention to detail, process coordination, document management, stakeholder communication, workflow monitoring, fee administration, risk escalation
Preferred skills
Experience in mortgage broking, franchising, or retail network operations, familiarity with franchise lifecycle administration, experience with customer/stakeholder applications
Technologies
Systems, trackers, templates, documentation
Responsibilities
Support end-to-end administration of franchise operations processes, coordinate franchise operations matters and obligations, support franchise agreement processes, manage key renewal application submission points, work directly with brokers and franchisees, monitor and manage operational workflow steps, coordinate fee administration processes, maintain franchise operational documentation, liaise with internal stakeholders, identify process issues and escalate risks
Seniority
Individual Contributor, operational support