Officer 3, Loan Services
Core
Back-office loan servicing support for borrowers and lenders across residential and ABS asset classes, managing arrears, account maintenance, and operational transactions.
Role type
Loan Servicing Officer (Back-office Operations)
Builds
Loan servicing operations and customer support for residential and ABS loan portfolios
Domain
Financial Services / Banking Operations
Deliverable
client delivery
Required skills
loan servicing, arrears management, account maintenance, direct debit processing, written communications, regulatory compliance, reconciliation
Preferred skills
knowledge of settlements, repayments, valuations, term extensions, redraws
Technologies
N/A
Responsibilities
Support Sydney-based officers with arrears management including issuing communications and coordinating direct debit recollections; handle borrower, broker, and lender inquiries via written communications; maintain and update loan accounts by processing settlements, variations, repayments, and interest rate changes; generate loan-related documents and process operational transactions including bank reconciliations; ensure compliance with SLAs, regulatory requirements, and internal policies
Seniority
Individual Contributor