Law Firm Office Services Manager
Core
Operations leader responsible for executing service delivery, ensuring operational excellence, and managing cost-to-serve models for clients.
Role type
Senior Account Manager (Operations)
Builds
Client service delivery and operational processes
Domain
Business services / Legal support
Deliverable
production ML models | product features | dashboards & analysis | client delivery | infrastructure | physical/clinical work
Required skills
People leadership, financial management, contract management, client relationship management, process improvement, workflow management, P&L analysis, hiring and onboarding, performance management
Preferred skills
Legal, banking, or large corporate environment experience
Technologies
Engage (workflow management system), Microsoft Office
Responsibilities
Oversee contracted operations to meet client and employee needs; manage full employee lifecycle including hiring, training, and performance reviews; establish and sustain quality service delivery through standard operating procedures; review monthly P&L and manage labor allocations; create and distribute monthly invoices; manage client relationships and present monthly Client Service Reviews; drive continuous improvement and resolve escalated client issues.
Seniority
Senior, hands-on IC