Patient Access & Pre-Access Supervisor
Core
Organizes and coordinates patient access staff activities to ensure safe, effective, and fiscally responsible registration and pre-registration workflows at a children's hospital.
Role type
Patient Access Supervisor (Healthcare Revenue Cycle)
Builds
Registration and pre-registration processes for patients at Nicklaus Children's Hospital
Domain
Healthcare / Revenue Cycle Management
Deliverable
product features
Required skills
Staff coordination, scheduling management, performance tracking, upfront collection process monitoring, staff training and coaching, process improvement, audit execution, data reporting
Preferred skills
CHAM certification, CRCR certification, 2-3 years supervisory experience in healthcare, knowledge of registration/insurance/scheduling/billing, advanced AI usage and team management
Technologies
Microsoft Office, AI tools
Responsibilities
Coordinate registration duties and provide training to staff; Assign and manage staff schedules to minimize overtime; Track and monitor upfront collection processes; Conduct audits and provide corrective coaching; Assist with developing department processes and procedures; Participate in daily facility activities and gather statistical information; Act as a resource for staff and ancillary departments; Assist with staff evaluations and maintain time/attendance systems.
Seniority
Mid-level Supervisor