Lead Patient Access Advocate
Core
Lead a Patient Access team to drive operational efficiencies, ensure compliance, and manage daily registration and financial intake processes for patients.
Role type
Senior IC Patient Access Team Lead
Builds
Patient access operations, registration workflows, and financial reconciliation for retail healthcare facilities
Domain
Healthcare / Patient Access / Revenue Cycle
Required skills
Team leadership, Patient registration, Insurance verification, Financial reconciliation, Staff training, Conflict resolution, HIPAA compliance, Scheduling management
Preferred skills
Supervisory experience, Medical administration degree, Health insurance familiarity
Technologies
Medical record systems, Word, Excel, Outlook
Responsibilities
Lead patient access team daily operations and drive team performance accountability; Verify benefits, check patients in/out, and collect copayments/coinsurance/deductibles; Reconcile cash intake, credit card receipts, petty cash, and bank deposits; Train and mentor new Patient Access staff; Implement Patient Access Policies and Procedures; Resolve patient concerns and complaints using de-escalation techniques; Coordinate workflow processes with hospital partners.
Seniority
Senior, hands-on IC