Advisor HR - Vicksburg Plant
On-site · United States
Core
Provide process and transactional support for HR systems and processes, serving as the first point of contact for users via case management, chat, and phone support.
Role type
HR Support Specialist (First-Level)
Builds
HR service level agreements and department key performance indicators
Domain
Human Resources / Customer Support
Deliverable
dashboards & analysis
Required skills
Data entry, HR system navigation, Microsoft Excel, Microsoft Word, Microsoft PowerPoint, Customer service, Troubleshooting, Multi-tasking
Responsibilities
Manage high volume walk-up support and incoming support calls, Resolve first-level support requests, Update team members' personal information and intake data, Monitor HR inboxes and escalate issues to appropriate teams