Engagement Specialist - Davita IKC
Core
Onboard patients, schedule appointments, and maintain engagement for complex chronic conditions via telehealth and in-person coordination.
Role type
Patient engagement specialist (nephrology)
Builds
Patient appointment schedules and engagement pathways
Domain
Healthcare / Nephrology
Deliverable
client delivery
Required skills
Outbound calling, appointment scheduling, patient onboarding, care coordination, documentation, time management
Preferred skills
Prior IKC experience, healthcare setting experience, Microsoft Office proficiency
Responsibilities
Facilitate CHE completion, perform outbound calls for scheduling/reminders, welcome new patients, maintain accurate documentation, escalate concerns to RN/NP, organize outreach by urgency
Seniority
Individual Contributor, entry-to-mid level
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