Engagement Specialist - Davita IKC - Tacoma
Core
First point of contact for patients, handling onboarding, scheduling, and high-volume relationship-focused outreach to help patients navigate their healthcare journey.
Role type
Engagement Specialist (Patient Outreach & Coordination)
Builds
Patient engagement programs and appointment scheduling workflows
Domain
Healthcare / Nephrology
Deliverable
product features
Required skills
outbound calling, patient onboarding, appointment scheduling, care coordination, documentation, prioritization
Preferred skills
healthcare experience, customer service, telephonic outreach
Technologies
Microsoft Word, Excel, PowerPoint, Outlook
Responsibilities
Facilitate CHE completion in nephrology offices; perform outbound calls for scheduling and reminders; welcome new patients and collect concerns; maintain accurate documentation; organize outreach efforts by urgency.
Seniority
Individual Contributor, entry-to-mid level