Engagement Specialist - Davita IKC - Richmond
Core
Facilitate Chronic Kidney Disease (CHE) completion, schedule appointments, and maintain patient engagement for nephrology clinics via telehealth and in-person coordination.
Role type
Patient engagement specialist (nephrology)
Builds
Patient appointment schedules and engagement workflows for chronic kidney disease care
Domain
Healthcare / Nephrology
Deliverable
client delivery
Required skills
outbound calling, appointment scheduling, patient onboarding, care coordination, documentation, telehealth facilitation
Preferred skills
healthcare experience, customer service, Microsoft Office proficiency
Responsibilities
Perform outbound calls for scheduling and reminders; welcome new patients and collect concerns; coordinate with Nurse Practitioners for appointments; maintain accurate documentation; organize outreach by urgency
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