IT Change Manager
Core
Govern and oversee the execution, performance, and continuous improvement of the Production Change Management process to ensure stability of the Bank's production IT environment.
Role type
Senior IT Change Manager (Production Change Management)
Builds
Production IT environment stability and compliance with IT Risk and Production Change Management Procedures
Domain
Banking / IT Service Management
Required skills
ITIL-aligned service management, Change Advisory Board (CAB) facilitation, Change governance management, Major Event planning, Change tooling and reporting, Vendor and stakeholder escalation management
Preferred skills
ServiceNow, Infrastructure and application technology exposure, AI tool utilization
Responsibilities
Govern and oversee the execution, performance, and continuous improvement of the Production Change Management process; Serve as the primary escalation point for vendors and junior Change Managers; Lead Change Advisory Board (CAB) meetings; Manage change governance activities including templates and approval rules; Oversee the planning and publication of Major Events and Change Event Calendar activities; Support Change Management tooling and reporting through system enhancements and analytics.
Seniority
Senior, hands-on IC with leadership responsibilities
