Problem Manager, Senior
Core
Senior ITSM Change Manager ensuring changes are logged, reviewed, approved, and compliant with ITSM standards while supporting the Problem Management process.
Role type
Senior IC ITSM Change Manager
Builds
ITSM Change Management processes and compliance frameworks
Domain
IT Service Management / Technology Operations
Deliverable
infrastructure
Required skills
ITSM Change Management, Project Management, Software Development Life Cycle, ITIL Foundations, critical thinking, analytical skills, time management
Preferred skills
Networking concepts, Blackbaud applications, leadership, influence
Technologies
ITSM tools, Blackbaud applications
Responsibilities
Maintain records of technical change requests, monitor change requests for scheduling conflicts, oversee change review and approval process, schedule and host meetings for planning and validation, manage communications about upcoming changes, govern compliance with Change Management Process
Seniority
Senior, hands-on IC
