Incident Manager (Global Incident Management) - Assistant Vice President
Core
Lead the US regional team for Global Incident Management, ensuring timely response to major IT incidents and operational stability across 24/7 operations.
Role type
Senior IC Incident Manager (US Regional Lead)
Builds
IT service stability and incident resolution processes
Domain
Financial Services / IT Operations
Required skills
Major Incident Management, ITIL processes (Incident/Problem/Change/Knowledge), cross-functional team leadership, senior stakeholder engagement, strategic thinking, AI tool utilization
Preferred skills
Stakeholder engagement, technical communication, leadership, self-motivation
Technologies
ITIL, AI tools
Responsibilities
Monitor and manage major incidents per procedures, act as central escalation point, lead and develop the regional team, collaborate with global teams on governance, drive service improvements
Seniority
Senior, hands-on IC with team leadership
