ServiceNow Platform Administrator
Core
Administer and maintain the stability, availability, and service quality of a mission-critical ServiceNow platform used across the organization.
Role type
ServiceNow Platform Administrator
Builds
ITSM, ITOM, ITAM, CMDB, and Service Request modules
Domain
Banking / IT Service Management
Deliverable
production ML models | product features | dashboards & analysis | infrastructure
Required skills
ServiceNow instance management, access control, workflow configuration, business rules, client scripts, UI policies, incident management, problem management, change management, request management, performance optimization
Preferred skills
Automation of ITSM processes, stakeholder communication
Technologies
ServiceNow, ITSM, ITOM, ITAM, CMDB
Responsibilities
Perform day-to-day administration of the ServiceNow platform including instance management, access control, and instance health monitoring; Maintain platform configurations, including workflows, forms, UI policies, and business rules; Proactively identify and resolve platform issues, defects, and performance bottlenecks; Work closely with Product Owners, Engineers, and Architects to deliver platform enhancements; Identify opportunities for automation and efficiency within ITSM and platform processes
Seniority
Associate, hands-on IC
