Senior System Engineer - ServiceNow
Core
Design, implement, and maintain the ServiceNow platform to enhance IT service management processes and align with business objectives.
Role type
Senior System Engineer (ServiceNow)
Builds
ServiceNow applications, CSM module, ITSM module, workflows, flows, and integrations
Domain
IT Service Management / Enterprise Software
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
ServiceNow CSM, ServiceNow ITSM, ServiceNow ITOM, ServiceNow administration, system performance monitoring, troubleshooting, release management, UAT coordination, security management, user management, Agile methodologies (Scrum, Kanban), enterprise-scale application management
Preferred skills
ServiceNow Certified System Administrator (CSA), IT Service Management (CIS-ITSM) Implementer, Customer Service Management (CIS-CSM) implementer, ITIL Foundation certification
Technologies
ServiceNow, LDAP, MID servers
Responsibilities
Lead design, development, and customization of ServiceNow applications and workflows; Maintain and support ServiceNow applications, CSM module, ITSM module, workflows, flows, Integrations, LDAP servers, and ServiceNow MID servers; Monitor system performance, troubleshoot issues, and perform regular maintenance and upgrades; Implement best practices for ServiceNow administration, including security and user management; Assist and coordinate ServiceNow release management and UAT process; Provide technical support and training to end-users and IT staff; Mentor and support junior engineers and administrators
Seniority
Senior, hands-on IC