Production Analyst (d/m/w) - Global Production Stability - Consumer Finance
Core
Ensuring stability of consumer finance applications in back-office, branches, and internet channels via 2nd Level Application Support.
Role type
Senior L2 Application Support Engineer (Consumer Finance)
Builds
Stable credit business operations for retail customers
Domain
Banking / Consumer Finance / IT Operations
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
ITSM processes (ITIL), Logfile analysis, Root-cause analysis, Incident management, Service Request handling, Problem management, Change management, Oracle, SQL, Linux, WebLogic, Fabric, ServiceNow, Splunk, New Relic, Geneos
Preferred skills
ITIL v3 Foundation Certification
Technologies
Oracle, SQL, Linux, WebLogic, Fabric, ServiceNow, Splunk, New Relic, Geneos
Responsibilities
Ensure stable IT operations for consumer finance applications; Perform logfile and root-cause analysis; Handle incidents and service requests; Participate in problem and change management; Monitor and adhere to defined KPIs; Support business continuity management processes; Oversee transition of development projects to IT operations.
Seniority
Senior, hands-on IC