Service Manager (H/F) - Bordeaux
Core
Ensuring service quality and operational management of RUN activities for relational and mainframe databases.
Role type
Service Manager (IT Operations)
Builds
Production IT services for relational and mainframe databases
Domain
Banking/Finance IT Operations
Deliverable
production ML models | product features | dashboards & analysis | infrastructure
Required skills
ITIL framework expertise, incident and crisis management, SLA/SLI/SLO monitoring, relational database knowledge, mainframe environment knowledge, vendor management, resource planning, KPI reporting
Preferred skills
Big Data and ML/AI backup experience, banking/finance industry experience, critical production environment expertise, team leadership
Technologies
Relational databases, Mainframe, ITIL, Incident Management, Change Management, Problem Management, Big Data, ML/AI
Responsibilities
Coordinate N1/N2/N3 support teams, manage major incidents and crisis cells, produce service quality dashboards, validate Build to Run transitions, supervise outsourcing providers
Seniority
Senior, hands-on IC
