Technical Support Engineer, Malaysia
Core
Senior technical support engineer resolving complex storage, networking, and virtualization issues for enterprise customers using AI-powered data security tools.
Role type
Senior IC technical support engineer (storage/data protection)
Builds
Cohesity data security and protection solutions for enterprise clients
Domain
Enterprise data security, storage, networking, and virtualization
Deliverable
client delivery
Required skills
Linux administration and debugging, storage virtualization concepts, data protection technologies, remote file access protocols (NFS, SMB), system diagnostics analysis, knowledge base development, mentoring
Preferred skills
AI tool utilization for productivity, experience with specific debugging utilities (systemtap, tcpdump, ftrace, strace, wireshark, gdb, crash)
Technologies
Linux, VMware, CommVault, Symantec, EMC, NetApp, NFS, SMB (CIFS)
Responsibilities
Troubleshoot and resolve technical issues for customers, investigate and analyze system diagnostics, record customer interactions, collaborate with engineering and account management teams, develop reusable self-service solutions and knowledge base articles, mentor other engineers
Seniority
Senior, hands-on IC with mentorship responsibilities
