Vendor Manager, Repair Operations
Core
Lead the performance and strategic management of key third-party repair and service partners supporting service operations.
Role type
Senior Vendor Manager (Repair Operations)
Builds
Repair service delivery and operational efficiency for high-speed connectivity infrastructure
Domain
Telecommunications / Hardware Repair / Supply Chain
Required skills
Vendor performance governance, KPI/SLA management, corrective action planning, commercial negotiation, budget forecasting, cross-functional stakeholder management, risk mitigation, supplier selection and transition
Preferred skills
Repair operations experience, RMA/diagnostics knowledge, cost modeling, Lean/Six Sigma, PMP
Technologies
RMA systems, ERP, Contract Management Systems
Responsibilities
Establish and monitor operational KPIs and SLAs; drive accountability for performance gaps; manage commercial and financial performance including pricing and invoices; partner with cross-functional teams to resolve repair issues; identify bottlenecks and develop improvement business cases; protect service continuity through capacity planning; enable supplier selection and transitions
Seniority
Senior, hands-on IC
