Senior Operations Manager – Home Delivery
Core
Own vendor performance management, partner relationships, and operational rigor for a home delivery ecommerce platform serving 25,000+ veterinary hospitals.
Role type
Senior Operations Manager (Vendor Performance & Ecommerce Fulfillment)
Builds
Vendor performance cadences, operational SOPs, and fulfillment process improvements for a veterinary supply chain marketplace.
Domain
Veterinary healthcare / Ecommerce fulfillment / Supply chain
Required skills
Vendor performance management, Partner relationship management, Data analysis (SQL, Excel, BI), Process documentation (SOPs), Cross-functional collaboration, Project ownership
Preferred skills
Ecommerce fulfillment, 3PL/Pharmacy operations, BI dashboarding, Animal health industry experience
Technologies
SQL, Excel, BI tools (Hex, Looker, Tableau)
Responsibilities
Run weekly vendor performance cadences and scorecard reviews, Manage end-to-end partner relationships and business reviews, Analyze large datasets to identify root causes and quantify operational impact, Partner with Product & Engineering to translate operational failures into integration fixes, Operationalize new initiatives by building SOPs and owning KPIs, Author and maintain process documentation for scalability
Seniority
Senior, hands-on IC
