Technical Program Manager, Infrastructure
Core
Own operational and commercial performance of hyperscalers, neoclouds, and GPU infrastructure providers powering fal's compute fleet.
Role type
Senior Technical Program Manager, Infrastructure Vendor Management
Builds
Systems, reporting, and operating cadence for a growing vendor portfolio of GPU infrastructure providers
Domain
AI Infrastructure / Cloud Computing / GPU Supply Chain
Deliverable
production ML models | infrastructure
Required skills
vendor management, contract operations, SLA definition, performance tracking, escalation management, invoice reconciliation, capacity planning alignment, process building, stakeholder coordination, analytical reporting
Preferred skills
GPU capacity allocation, cloud infrastructure economics, service credit recovery, vendor governance setup
Technologies
GPU infrastructure, hyperscalers, neoclouds, colocation platforms
Responsibilities
Manage post-signature relationships with GPU infrastructure providers; Translate contractual commitments into measurable SLAs and scorecards; Track vendor performance metrics including availability and capacity delivery; Lead escalations for missed commitments; Pursue service credits and corrective-action plans; Run vendor governance reviews and contract-compliance tracking; Partner with Capacity Planning to align committed capacity with demand forecasts; Reconcile invoices against contracted pricing and usage.
Seniority
Senior, hands-on IC
