Business Analyst II, Vendor Performance, OTS-GSP-TOPS
Core
Build and own the single source of truth for vendor performance across technology service vendors supporting Whole Foods Market stores, enabling proactive accountability and predictive visibility.
Role type
Senior Business Analyst (Vendor Performance & Data Analytics)
Builds
Automated data pipelines, predictive models, and self-service dashboards for vendor performance tracking.
Domain
Retail operations / Technology vendor management / Data analytics
Deliverable
production ML models | dashboards & analysis
Required skills
Excel (VBA, Power Pivot), Tableau/QuickSight, ServiceNow data extraction, data modeling, root cause analysis, cost impact quantification, stakeholder influence
Preferred skills
Statistical modeling (R/Python), supplier relationship management, SLA frameworks, contract structures
Technologies
ServiceNow, Tableau, QuickSight, Excel, VBA
Responsibilities
Maintain automated data pipelines from ServiceNow; define vendor performance data architecture; develop predictive models for SLA breaches; optimize vendor scorecards; present insights to leadership; build self-service dashboards.
Seniority
Senior, hands-on IC
