Senior Director, Customer Engagement Information Technology Partner
Core
Strategic technology leader accountable for platforms, products, and technology delivery powering Sales, Service, Marketing, and Digital Commerce experiences end-to-end.
Role type
Senior Director, Customer Engagement Information Technology Partner
Builds
Scalable, modern, AI-enabled capabilities for leads-to-order and customer lifecycle
Domain
Enterprise CRM, CPQ, Digital Commerce, B2B
Deliverable
production ML models | product features | dashboards & analysis
Required skills
Enterprise CRM (Salesforce) ecosystem expertise, multi-platform delivery leadership, CPQ and lead-to-order process management, agile product-based delivery, executive-level stakeholder management, strategic vendor and systems integrator relationship management
Preferred skills
Salesforce certifications, digital commerce / B2B eCommerce platform experience, AI-enabled sales/service/marketing transformation, vendor and SI management at scale
Technologies
Salesforce Sales Cloud, Service Cloud, Experience Cloud, CPQ platforms, digital commerce, customer master data, integration layer
Responsibilities
Create and co-own multi-year technology roadmap aligned to revenue and customer experience outcomes, lead vision and health for technology platforms connecting front office to ERP/Finance/Supply Chain, drive simplification, standardization, and modernization of tech stacks, lead portfolio of agile PODs accountable for delivery predictability and business value, partner with Enterprise Architecture and AI teams to embed automation and analytics
Seniority
Senior Director, strategic leadership & execution