Senior Director, Business Applications
Core
Strategic leadership for designing, architecting, and delivering enterprise applications that power critical revenue-generating process segments (Market-to-Lead, Lead-to-Order, Contact-to-Resolution) using agentic AI.
Role type
Senior Director, Business Applications
Builds
Scalable enterprise application architectures and agentic AI automation solutions for global channel and consumer business models.
Domain
High-tech manufacturing / Enterprise Software / Intelligent Automation
Deliverable
production ML models | product features | infrastructure
Required skills
Enterprise application architecture, Agentic AI and intelligent automation, CRM/CPQ/Order Management/Service Cloud platforms, Cross-functional team leadership, Global process transformation, Integration platform management, Executive stakeholder management, Governance and standards establishment, KPI definition for revenue velocity and customer satisfaction.
Preferred skills
Advanced degree in Information Systems/CS/Business, Experience in high-tech or manufacturing environments.
Technologies
CRM, CPQ, Order Management, Service Cloud / CX platforms, Modern integration platforms, Low-code/no-code tools, AI orchestration technologies.
Responsibilities
Define and evolve target-state application architecture for global scale; Lead selection, implementation, and optimization of business applications; Architect and deliver robust integrations between CRM, CPQ, and service platforms; Drive agentic AI-enabled automation across process segments; Partner with business stakeholders to translate requirements into future-ready solutions; Establish governance, standards, and best practices for architecture and AI reliability; Lead a high-performing team of architects, analysts, developers, and AI specialists; Collaborate on roadmap prioritization, investment decisions, and executive reporting; Identify and implement metrics to measure architecture and automation effectiveness.
Seniority
Senior Director, strategic leadership & team management
