Customer Operations & Inside Sales Representative
Core
Primary operational point of contact for assigned customers and distribution partners, owning the end-to-end Lead-to-Order process including demand management, order execution, and account health.
Role type
Inside Sales Representative & Customer Operations
Builds
Revenue forecast, order coverage, and consolidated sales forecasts for planning processes
Domain
Semiconductor, electronics, and high-tech
Deliverable
production ML models | product features | dashboards & analysis | client delivery | infrastructure
Required skills
Customer relationship management, demand signal analysis, order management, escalation handling, CRM proficiency, cross-functional collaboration, data preparation for QBRs
Preferred skills
FPGA sales process knowledge, high-touch technical sales model familiarity
Technologies
Salesforce, Excel, ERP tools
Responsibilities
Manage customer procurement and planning contacts to anticipate needs; handle order execution and supply exceptions; coordinate sample requests and NPI support; maintain accurate design registration and opportunity data; prepare sales reports and pipeline updates; support QBRs with data insights.
Seniority
Mid-level, hands-on IC