Customer Operations & Inside Sales Representative
Core
End-to-end customer relationship management and order execution for assigned accounts, driving customer intimacy and supporting commercial planning.
Role type
Inside Sales Representative & Customer Operations
Builds
Customer demand forecasts, order execution, and account health metrics
Domain
Semiconductor, electronics, and high-tech
Deliverable
production ML models | product features | dashboards & analysis | client delivery
Required skills
Lead-to-order process management, customer procurement engagement, order escalation handling, CRM data maintenance, sales forecasting, cross-functional collaboration, contract compliance support, distributor margin management
Preferred skills
FPGA sales process knowledge, new product introduction (NPI) support, onboarding training delivery
Technologies
Salesforce, Excel, ERP tools
Responsibilities
Manage demand signals and order execution for assigned accounts; Proactively engage with customer procurement and planning contacts to anticipate needs; Provide back-office support for design registration, pricing/quotes, and process documentation; Resolve escalation and exception requests on customer orders and supply; Coordinate sample requests and NPI support; Collect and analyze demand signals to prepare consolidated sales forecasts; Maintain accurate design registration and opportunity data in CRM; Ensure correct distributor margin application; Collaborate on contracts, pricing, and compliance; Prepare sales reports and pipeline updates; Support QBRs with data preparation; Assist in onboarding new sales team members
Seniority
Mid-level, hands-on IC