Sales Operation Specialist
Core
Manage customer inquiries, forecasted demand, quotations, and order booking processes for Samsung & SK Hynix accounts.
Role type
Sales Operation Specialist
Builds
Sales order data and quotes for Samsung & SK Hynix
Domain
Semiconductor sales operations
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
SAP system proficiency, data capture and maintenance, quotation creation, order booking initiation, RMA process tracking, cross-functional coordination
Preferred skills
Korean language fluency, English language fluency, 4-7 years sales operations experience
Technologies
SAP
Responsibilities
Manage customer inquiries and forecasted demand by capturing and maintaining accurate data in the SAP system; Support quotation activities by creating and updating quotes in the system; Provide support for delivery and return merchandise authorization (RMA) processes; Initiate the order booking process and ensure a smooth handover to downstream teams; Ensure accurate and timely handover of customer quotes and orders for booking; Contribute to process improvement initiatives.
Seniority
Mid-level individual contributor