Customer Operations & Inside Sales Representative
Core
End-to-end customer relationship management and order execution for assigned accounts in the semiconductor industry.
Role type
Senior Inside Sales Representative / Customer Operations
Builds
Revenue forecast, order fulfillment, and customer demand planning
Domain
Semiconductor / Electronics
Deliverable
product features
Required skills
Customer relationship management, order management, demand forecasting, CRM proficiency, cross-functional collaboration, contract compliance, data analysis
Preferred skills
FPGA sales process knowledge, high-touch technical sales experience
Technologies
Salesforce, Excel, ERP tools
Responsibilities
Manage Lead-to-Order and Order-to-Cash processes, drive customer intimacy with procurement/planning contacts, provide back-office support for quotes and design registration, manage order escalations and exceptions, coordinate sample requests and NPI support, collect and analyze demand signals for forecasting, maintain CRM data accuracy, ensure correct distributor margins, prepare sales reports and QBR materials, assist in onboarding new sales members
Seniority
Mid-Senior, hands-on IC