Senior Technical Support Engineer (Hong Kong)
Core
Provide 2nd/3rd level technical support for Cohesity's data protection and security solutions (on-premises, cloud, edge) to enterprise customers, partners, and field staff.
Role type
Senior Technical Support Engineer (Data Protection & Security)
Builds
Cohesity data protection appliances, software, and cloud platforms
Domain
Enterprise Data Security & Protection
Deliverable
client delivery
Required skills
Linux/Windows system administration, networking (TCP/IP, DNS, LDAP, Active Directory), storage (SAN, NAS, RAID, LVM), cloud platforms (AWS, Azure, GCP), database administration (SQL Server, MySQL, PostgreSQL, Oracle), virtualization (VMware, Hyper-V, Kubernetes), scripting (Python, Perl), root cause analysis, log analysis, SLA management
Preferred skills
AI tool usage, public/private cloud platform experience, SaaS/PaaS/IaaS familiarity, containerization (Docker, Podman)
Technologies
Cohesity NetBackup, DataProtect, Linux, Windows, VMware, Kubernetes, AWS, Azure, GCP, Oracle, SQL Server, MySQL, PostgreSQL
Responsibilities
Diagnose and troubleshoot complex data protection issues across hardware and software; resolve customer cases within SLA standards; research and document solutions for the knowledge base; mentor junior engineers; participate in product previews and enablement projects; conduct internal hiring interviews.
Seniority
Senior, hands-on IC with mentorship duties
