Technical Services Engineer
Core
Advise customers and solve complex MongoDB problems, focusing on infrastructure automation, backup, performance, and security for mission-critical deployments at scale.
Role type
Senior IC Technical Services Engineer (Database Infrastructure & Support)
Builds
Intelligent, data-driven experiences on the MongoDB platform for modern applications
Domain
Database technology, Cloud infrastructure, AI/ML workloads
Deliverable
client delivery | production ML models | infrastructure
Required skills
Linux performance tuning, Kubernetes management, Networking protocols, Storage engineering, Mission-critical database operations, Holistic issue analysis, Scripting (Java/Python/Go/Node.js)
Preferred skills
Large scale database management, Authentication systems (LDAP/Kerberos/AD), MongoDB administration, Distributed version control (Git), Cloud services (AWS/Azure/GCP)
Technologies
MongoDB, Kubernetes, Linux, AWS, Azure, GCP, Java, Python, Go, Node.js
Responsibilities
Solve complex customer issues regarding architecture, performance, recovery, and security; Develop internal support tools for performance and diagnostics; Mentor new team members and share technical knowledge; Contribute to knowledge base articles and training sessions.
Seniority
Senior, hands-on IC