Supervisor Collections
Core
Lead and optimize patient collections operations by supervising account representatives, managing performance metrics, and ensuring compliance with healthcare revenue cycle policies.
Role type
Senior individual contributor (collections supervisor)
Builds
Patient payment collection workflows and team performance outcomes
Domain
Healthcare revenue cycle management
Required skills
Healthcare revenue cycle operations, patient collections, insurance billing, account resolution, team coaching, performance management, call center operations, quality assurance, workforce management, data analysis
Preferred skills
Experience in collections supervision, cross-functional collaboration, process improvement
Technologies
Word processing, spreadsheet, email applications
Responsibilities
Supervise daily team operations and assign work, monitor collections and customer service metrics, coach and develop staff, resolve escalated patient account issues, prepare management reports, ensure regulatory compliance, recommend process improvements
Seniority
Mid-level, hands-on IC