Collections Team Lead
Core
Coordinate collections analysts and provide operational support in escalations to accelerate cash flow and resolve aged issues.
Role type
Senior IC collections team lead
Builds
Cash flow acceleration and aged issue resolution
Domain
Finance / Credit / Collections
Required skills
Leadership, team coaching, collections process knowledge, strategic planning, communication, performance monitoring
Preferred skills
Advanced degree, experience in banking or credit
Technologies
Collections systems
Responsibilities
Mentor and coach team to resolve aged issues, lead escalation reviews, monitor team metrics and technical competence, build relationships with internal and external partners, provide feedback for training, ensure use of appropriate collections systems.
Seniority
Senior, hands-on IC
