(Senior) Expert (m/f/d) - Commercial Processes (Care Enablement) (m/w/d)
Core
Harmonize and standardize end-to-end (E2E) processes for Quotation to Cash (QTC) and support digitization of sales and customer service processes globally.
Role type
Senior process expert (commercial operations)
Builds
Global commercial tools, processes, and training for market access and customer experience
Domain
Healthcare / Medical Technology / Commercial Operations
Required skills
Process modeling, SAP expertise (Sales & Distribution, Master Data, Logistic Execution), IT project management, Pricing process knowledge, Business process optimization, Workshop facilitation
Preferred skills
Pharmaceutical or medical technology industry knowledge, Additional languages
Technologies
SAP, Visio, Signavio, MS Office, CRM systems
Responsibilities
Harmonize and standardize E2E QTC processes globally, Support digitization and automation of sales and customer service processes, Establish global communities of practice, Develop vision for customer service processes and technology landscape, Lead continuous improvement initiatives for automation, Represent Global Commercial Operations in IT projects, Manage strategic projects from concept to implementation
Seniority
Senior, hands-on IC