IT Service Desk Analyst
Core
Deliver first-line and second-line IT support services, resolving hardware, software, network, and access issues to ensure users receive a first-class IT experience.
Role type
IT Service Desk Analyst
Builds
Business-critical technology support for a global manufacturing company
Domain
Manufacturing / Enterprise IT
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
troubleshooting hardware and software issues, managing ITSM ticketing systems, administering Active Directory and user accounts, deploying desktop and mobile devices, monitoring system backups and updates, collaborating with global IT teams, maintaining technical documentation
Preferred skills
CompTIA A+ certification, Network+ certification, ITIL Foundation certification, Microsoft certifications
Technologies
Microsoft Windows, Microsoft 365, Active Directory, ITSM tools
Responsibilities
Diagnose and resolve hardware, software, connectivity, printing, and access-related issues; monitor and manage tickets within the Service Management platform; perform installation, configuration, and lifecycle support of desktops, laptops, and mobile devices; administer user accounts, security groups, and email accounts; execute routine operational activities including system checks and software updates; support employee onboarding and offboarding; contribute to continuous improvement of Service Desk operations
Seniority
Mid-level, hands-on IC