Duty Manager / Team Leader
Core
Control day-to-day operations of staff and fleet at Canberra Airport, including coaching counter employees, managing team members, and overseeing vehicle flow in the car park and wash.
Role type
Duty Manager / Team Leader
Builds
Customer service and sales processes for car rental operations
Domain
Transportation / Car Rental
Required skills
Leadership, coaching and mentoring, customer service, sales techniques, vehicle inspection, rostering, conflict resolution, recruitment
Preferred skills
None stated
Technologies
None stated
Responsibilities
Leading and managing the team on shift through sales coaching and mentoring, marketing Avis Budget products and services, ensuring vehicles meet company standards for cleanliness and roadworthiness, checking returned vehicles for damage, working in a team environment to maintain service excellence, developing a harmonious team environment through counselling and resolving conflicts, rostering and scheduling employees, satisfying Net Promoter Score and Client Service Incentive targets, participating in recruitment and selection of new staff
Seniority
Mid-level management
