Operations Manager (BZN)
Core
Leading daily operations of a team of hourly Ambassadors at an airport station to ensure security, customer service, and sales goals are met.
Role type
Operations Manager (Airport Station)
Builds
Secure identity verification experiences for travelers
Domain
Travel / Airport Operations / Identity Verification
Deliverable
production ML models | product features | dashboards & analysis | client delivery | infrastructure | physical/clinical work
Required skills
Leadership, team coaching, employee relations, performance analysis, stakeholder management, compliance adherence, physical stamina
Preferred skills
Experience in retail, hospitality, or rental car operations
Technologies
Standard operational technology tools
Responsibilities
Support General Manager in station operations, ensure policy compliance, recruit and develop Ambassadors, coach team on sales and service goals, handle employee relations and investigations, analyze metrics to improve performance, build stakeholder relationships
Seniority
Mid-level, hands-on IC
