Bilingual Entry Level HR Specialist
Core
First point of help for HR queries across multiple countries, handling administrative procedures, transactions, and employee support via phone, chat, and case management.
Role type
Entry-level HR Employee Support Representative
Builds
HR service center operations supporting a global vehicle rental company
Domain
Human Resources / Customer Support
Deliverable
dashboards & analysis
Required skills
HR transaction execution, multi-channel communication, root cause analysis, policy compliance, HRIS navigation, prioritization, documentation
Preferred skills
Spanish language, Workday experience, HR Service Center experience, HR certification
Technologies
Workday, Employee Portal, Case Management systems, Microsoft Office
Responsibilities
Respond to employee HR queries via phone, chat, and case management; research and resolve HR issues; educate employees on self-service tools; maintain compliance with HR processes; document and escalate cases as needed.
Seniority
Entry-level, individual contributor