Vehicle Overdue Associate
Core
Manage overdue rental cases from first contact through vehicle recovery by coordinating with field personnel and security teams.
Role type
Associate (Customer Service & Recovery Operations)
Builds
Overdue vehicle recovery workflows and documentation for field security
Domain
Vehicle Rental / Mobility
Deliverable
client delivery
Required skills
inbound and outbound calling, case management documentation, certified demand letter issuance, repossession order initiation, police report coordination, multi-case tracking
Preferred skills
corporate account management, field team relationship building
Responsibilities
Contact renters and field locations regarding overdue cases; document case activity in Case Management database; update Wizard/Compass systems; issue demand letters and initiate repossession orders; coordinate with field security for escalation and police reports
Seniority
Entry-level, hands-on associate