Duty Manager / Team Leader - Canberra Airport
Core
Control day-to-day operations of staff and fleet at the airport, including coaching counter employees on sales processes, managing team members, and overseeing vehicle flow in the car park and wash.
Role type
Duty Manager / Team Leader
Builds
Customer service and sales processes for car rental operations
Domain
Transportation / Car Rental
Deliverable
client delivery
Required skills
supervisory and leadership, coaching and mentoring, customer service and sales techniques, workplace health and safety knowledge, rostering and scheduling, conflict resolution, recruitment and selection
Preferred skills
None stated
Technologies
None stated
Responsibilities
Leading and managing the team on shift through sales coaching and mentoring; Marketing Avis Budget products and services; Ensuring vehicles meet company standards for cleanliness, mechanical condition, and roadworthiness; Checking returned vehicles for body damage; Working efficiently in a team environment to maintain service excellence; Developing and fostering a harmonious team environment through counselling and resolving conflicts; Rostering and scheduling employees; Satisfying Net Promoter Score (NPS) and Client Service Incentive (CSI) targets; Participating in recruitment and selection of new staff
Seniority
Mid-level management, hands-on operational leadership