Superviseur/Shift Leader F/H
Core
Intermediate manager for Front Office teams at a car rental agency, ensuring service quality and operational efficiency.
Role type
Shift Leader / Supervisor
Builds
Customer service experience and operational performance for car rental clients
Domain
Mobility / Car Rental
Deliverable
client delivery
Required skills
Team management, performance indicator monitoring, staff administration, sales target management, customer service standards enforcement, reporting
Preferred skills
English fluency, adaptability, curiosity, weekend/shift work availability
Technologies
None stated
Responsibilities
Manage Front Office agents and performance indicators, ensure client reception meets standards, handle staff administration and training, organize operations to meet sales and cost objectives, supervise agency activities, report to Office Manager
Seniority
First management experience