Chef de Groupe des Opérations/Superviseurs F/H
Core
Manage Front Office teams at a car rental agency, ensuring service quality and operational standards for customers.
Role type
Senior Operations Team Lead (Car Rental)
Builds
Customer service experience and operational efficiency at a car rental agency
Domain
Transportation / Car Rental
Deliverable
product features
Required skills
Team management, Performance monitoring, Scheduling, Customer service standards, Administrative reporting, Logistics coordination
Preferred skills
English fluency, Leadership, Adaptability, Listening skills
Technologies
N/A
Responsibilities
Lead and manage Front Office sales advisors by driving performance indicators; Ensure customer reception meets Europcar standards; Manage team schedules and oversee training for new hires; Provide regular reporting to the Agency Manager; Support the Agency Manager with logistics and administration (fleet, fuel, cash).
