Chef de Groupe des Opérations/Superviseurs F/H
Core
Managing Front Office teams at an airport car rental agency to ensure high-quality customer service and operational standards.
Role type
Operations Team Lead (Front Office)
Builds
Customer service experience and operational reporting for car rental clients
Domain
Mobility / Car Rental
Deliverable
client delivery
Required skills
Team management, performance indicator monitoring, scheduling, customer service standards, logistics support, English fluency, driving license (Permit B)
Preferred skills
Leadership, curiosity, adaptability, listening skills
Technologies
None stated
Responsibilities
Manage and coach Front Office advisors on performance metrics; Ensure client reception meets Europcar standards; Manage team schedules and onboard new hires; Provide regular reporting to Agency Manager; Support logistics and administration for the Agency Manager (fleet, fuel, cash)
Seniority
Mid-level manager