Chef de Groupe Opérations (CGO)
Core
Managing front office teams to deliver high-quality customer service and operational excellence at car rental agencies.
Role type
Front Office Operations Manager
Builds
Customer service experience and operational efficiency for car rental clients
Domain
Mobility / Car Rental
Deliverable
client delivery
Required skills
Team management, performance indicator monitoring, scheduling, training coordination, reporting, logistics administration, customer service standards, business acumen, English fluency, driving license (Permit B)
Preferred skills
Leadership, curiosity, adaptability, listening skills
Technologies
None stated
Responsibilities
Manage and coach front office sales advisors; Ensure client reception meets service standards; Manage team schedules and onboarding training; Provide regular reporting to agency manager; Support agency manager with logistics and administration (fleet, fuel, cash).