Chef de Groupe Opérations
Core
Intermediate manager for Front Office teams ensuring high-quality customer service and operational excellence at a car rental agency.
Role type
Senior Operations Team Lead (Front Office)
Builds
Customer service experience and operational reporting for car rental operations
Domain
Mobility / Car Rental
Required skills
Team management, performance indicator monitoring, scheduling, customer service standards enforcement, administrative reporting, logistics coordination, B2B sales mindset, English fluency, driving license
Preferred skills
Adaptability, curiosity, active listening, leadership
Technologies
N/A
Responsibilities
Manage and lead Front Office sales advisors by driving performance metrics; Ensure client reception meets Europcar standards; Manage team schedules and onboard new hires; Provide regular reporting to the Agency Manager; Support the Agency Manager with logistics and administration (fleet, fuel, cash).
