Chef de Groupe Opérations
Core
Managing front office operations teams to ensure high-quality customer service and operational excellence at a car rental agency.
Role type
Front Office Operations Manager
Builds
Customer service experience and operational efficiency for car rental clients
Domain
Automotive / Car Rental
Deliverable
client delivery
Required skills
Team management, performance indicator monitoring, scheduling, customer service standards enforcement, administrative reporting, logistics coordination
Preferred skills
Commercial mindset, adaptability, curiosity, active listening
Technologies
None stated
Responsibilities
Manage and coach front office sales advisors, ensure customer reception meets company standards, manage team schedules and onboarding training, provide administrative and logistical support to the agency manager
Seniority
Mid-level manager with prior team management experience