Specialist, Loss Prevention - Spanish Speaker
Core
Manage rental extension requests, investigate overdue cases, and coordinate with stakeholders to ensure accurate rental agreements and fleet utilization for Avis Budget Group.
Role type
operational case management specialist (loss prevention)
Builds
accurate rental agreements and operational continuity for vehicle rental fleet
Domain
automotive rental operations
Required skills
advanced Spanish and English, problem-solving, analytical skills, Microsoft Excel, case management, stakeholder communication, process improvement
Preferred skills
proactive mindset, organizational skills, ability to prioritize in fast-paced environments
Responsibilities
Manage rental extension requests for short-term and long-term rentals; Investigate and resolve overdue rental cases; Contact drivers and corporate customers to collect information and secure extensions; Coordinate with rental stations and internal stakeholders; Maintain case information in internal systems and Excel; Handle case-related communication via phone and email; Research information from multiple databases to support decision-making
Seniority
Individual Contributor, operational level