Escalations Agent
On-site
Core
Resolving complex customer queries, high-risk claims, and complaints to ensure customer satisfaction and loyalty for a car rental company.
Role type
Escalations Agent
Builds
Customer resolution outcomes and process improvement recommendations
Domain
Automotive rental and mobility services
Deliverable
client delivery
Required skills
Customer service experience, administration, problem solving, decision making, task coordination, intermediate computer skills (Word, Excel)
Responsibilities
Handle escalations and high-risk claims, manage customer inquiries and complaints, coordinate departmental inbox and case allocation, identify trends and provide process improvement feedback