Chef d'équipe H/F
Core
Managing Front Office teams at car rental agency locations to ensure high-quality customer service and operational efficiency.
Role type
Team Lead (Front Office)
Builds
Customer service experiences and operational workflows for car rental clients
Domain
Mobility / Car Rental
Deliverable
client delivery
Required skills
Team management, performance indicator monitoring, scheduling, customer service standards, administrative reporting, logistics coordination
Preferred skills
English fluency, other languages, driving license (Permit B)
Technologies
None stated
Responsibilities
Lead and manage Commercial Advisor teams by driving performance metrics; Ensure client reception meets Europcar standards; Manage team schedules and onboard new hires; Provide regular reporting to Agency Manager; Support logistics and administration for the Agency Manager
Seniority
Mid-level manager, hands-on