Budget Truck Senior Customer Service Rep
Core
Resolve customer inquiries and problems regarding truck rental experiences across pre, during, and post rental phases, negotiating solutions to foster satisfaction and loyalty.
Role type
Senior Customer Service Representative (Truck Rentals)
Builds
Customer trust and retention for Avis Budget Group's truck rental division
Domain
Vehicle Rental / Customer Support
Deliverable
client delivery
Required skills
Customer negotiation, policy interpretation, data entry, performance metrics tracking, coaching, complex issue resolution
Preferred skills
Call center experience, analytical skills, leadership, problem-solving
Technologies
MS Outlook, MS Office, internal case management and reservation systems
Responsibilities
Resolve product or service problems by clarifying complaints and selecting best solutions; Provide accurate rental terms and conditions including loyalty programs; Enter required data into company systems for tracking and reporting; Answer questions from outsource partners regarding reservations, billing, and refunds; Approve monetary adjustments up to authorized limits; Coach outsource partners on policy and procedures.
Seniority
Senior, individual contributor