Sr Customer Support Ops Rep
Core
Resolve complex customer billing inquiries, disputes, and escalations while serving as a primary liaison for strategic accounts.
Role type
Senior billing inquiry analyst (customer-facing)
Builds
Accurate customer invoices and revenue integrity
Domain
SaaS / Cloud-based monetization
Required skills
Billing operations, contract interpretation, dispute resolution, subscription billing, usage-based billing, consumption-based billing, ERP systems, CRM platforms, Excel, cross-functional collaboration, AI-enabled tools, Agentic AI
Preferred skills
SaaS monetization models, revenue recognition principles, high-visibility dispute handling, workflow automation platforms
Responsibilities
Investigate and resolve medium- to high-complexity billing issues, manage billing inquiries for Top 20 strategic accounts, analyze billing data to identify root causes, partner with Sales, Finance, and Product teams, develop billing documentation and SOPs, leverage AI tools for operational efficiency
Seniority
Senior, hands-on IC