Technical Implementation Specialist I
Core
Provide technical phone and email support for NCR's small and medium-sized customers, resolving issues with payments, retail peripherals, and unified commerce systems.
Role type
Level I Technical Implementation Specialist (Service Desk)
Builds
Problem resolution and system availability for unified commerce and payments platforms
Domain
Retail and dining unified commerce, payments, and hardware/software support
Deliverable
client delivery
Required skills
Hardware troubleshooting, Windows 10/11, Microsoft 365, LAN/WAN/IP protocols, Active Directory, ticketing systems (ServiceNow/JIRA), knowledge base systems, retail peripheral diagnostics
Preferred skills
POS deployment, Network+, Security+, Microsoft or Cisco certification
Technologies
Genesys Cloud, ServiceNow, JIRA, QuickBase, Confluence, Windows 10, Windows 11, Microsoft 365
Responsibilities
Diagnose and troubleshoot hardware/software issues, manage calls and incidents via contact center and ticketing systems, escalate problems to appropriate groups, dispatch service personnel, acquire replacement parts, ensure adherence to contract SLAs
Seniority
Junior, hands-on IC